Terms & Conditions for Consumers

Consumer Terms and Conditions

1. These terms

1.1 These are the terms and conditions on which we supply products to our consumer

customers (i.e. not businesses).

1.2 Please read these terms carefully before you submit your order to us. These terms tell

you who we are, how we will provide products to you, how either of us may change or

end the contract, what to do if there is a problem and other important information. If you

think that there is a mistake in these terms, please contact us to discuss.

1.3 No other terms are implied by trade, custom, practice or course of dealing, and no

statements or representations made elsewhere will form part of the contract unless we

expressly agree this in writing.

2. Information about us and how to contact us

2.1 We are Taylor-Davis Ltd, a company registered in England and Wales. Our company

registration number is 00978584 and our registered office is at Moat Works, Moat Road,

West Wilts Trading Estate, Westbury, Wiltshire BA13 4JF.

2.2 You can contact us by telephoning our customer service team at 01275 870840 by

writing to us at sales@grahamtyson.com or completing the “Contact us” form on our

website.

2.3 If we have to contact you we will do so by telephone or by writing to you at the email

address or postal address you provided to us in your order or enquiry.

2.4 When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 When you place an order with us, we will send you an email acknowledging that we

have received your order. This acknowledgement does not mean that we have accepted

your order.

3.2 All orders, including those placed through our GTOnline-shop.com website, are subject

to stock availability. If the products you have ordered are out of stock or otherwise

unavailable, we will notify you as soon as reasonably possible. In these circumstances,

we will not accept your order, no contract will be formed, and we will refund you in full for

all sums paid, including any delivery charges. This applies even where you have

received an order-acknowledgement email, as that email does not constitute

acceptance.

3.3 A contract will come into existence between you and us, only when:

(a) We have received full payment for your order; and

(b) We send you an order-acceptance email confirming that we have accepted your

order.

Until both of these steps have taken place, we are not obliged to supply the products you

have ordered.

3.4 If we are unable to accept your order, we will inform you of this and will not charge you

for the products. This might be because the products are out of stock, because of

unexpected limits on our resources, because we have identified an error in the price or

description of the products, or because we are unable to meet a delivery deadline you

have specified.

3.5 We will assign your order a number when we accept your order. It helps if you can quote

this number whenever you contact us about your order

3.6 If you place an order through our GTOnline-shop.com website, the online acceptance

process set out above takes priority over any other wording in these terms about when a

contract is formed. This means that, for online purchases, a contract will only be formed

once we have received full payment and issued an order-acceptance email. Any

automated acknowledgement or communication you receive before then is not

acceptance of your order.

4. Ordering online

4.1 When you place an order through our GTOnline-shop.com website, you must follow the

on-screen prompts provided during the checkout process. These prompts explain what

information you need to provide and the steps required to submit your order.

4.2 Before you submit your order, you are responsible for checking that all information you

provide is complete and accurate, including product selections, quantities, delivery

details, and payment information. By submitting your order, you confirm that all

information entered is correct.

4.3 You are responsible for any errors made when entering information during the online

checkout process, including any delay, failed delivery, or additional costs arising

because the information you supplied was incorrect or incomplete.

5. Our products

5.1 Product specifications such as dimensions, capacities, weights, volumes, tolerances and

similar measurements which may or may not be shown on our website are provided for

guidance only and are approximate unless we expressly state in writing that they are

guaranteed specifications. Minor variations in such specifications will not give you a right

to reject the products or end the contract unless the variation makes the products

significantly different from those we agreed to supply.

5.2 The images of the products on our website are for illustrative purposes only. Although

we have made every effort to display the colours, weights and sizes accurately, we

cannot guarantee that a device's display accurately reflects the products. Actual product

colours and finishes may vary slightly from those shown online.

5.3 The packaging of the products may vary from the images displayed on our website.

Minor differences in packaging, presentation or labelling will not affect your rights

provided the products themselves remain of satisfactory quality and substantially

conform to their description.

5.4 Your products may also vary slightly from any images or descriptions shown online as a

result of manufacturing processes, improvements, or minor non-material variations in

colour shade, finish, texture or specification. Such non-material variations will not give

you a right to reject the products, cancel the contract, or claim a refund, provided that the

products remain of satisfactory quality and substantially conform to the description we

provided.

5.5 We may correct any typographical, clerical or other accidental errors or omissions in any

quotation, price, product description, invoice or other document or information we issue.

Any such errors or omissions will not give you the right to cancel any contract with us

unless the correction results in a material change to the products or the price you pay.

6. The right to make changes to and substitute the products

6.1 All of our products are manufactured by a third party and cannot be modified by us to

suit your requirements. The manufacturer may change the products to reflect changes in

relevant laws and regulatory requirements or implement minor technical adjustments

and improvements.

6.2 If, after accepting your order, we are unable to supply the products you selected, we

may provide substitute products of an equivalent or superior specification and value. We

will notify you if a substitution is necessary. If you do not wish to accept the substitute

products, you may contact us to end the contract and receive a full refund for any

products you have paid for but not received.

6.3 Minor or non-material variations in the substituted products, including variations arising

from manufacturing processes or improvements, will not give you the right to cancel the

contract, reject the products, or claim a refund, provided that the products remain of

satisfactory quality and substantially conform to the description we provided. Non-material variations include variations in colour shade, finish, texture, or minor

specification changes that do not affect the product’s functionality or performance.

7. Price and payment

7.1 The price of the products (which includes VAT) will be the price indicated to you when

you place your order. We take all reasonable care to ensure that the price of the

products advised to you is correct. However, please see clause 7.3 for what happens if

we discover an error in the price of the products you order.

7.2 If the rate of VAT changes between your order date and the date we supply the

products, we will adjust the rate of VAT that you pay, unless you have already paid for

the products in full before the change in the rate of VAT takes effect.

7.3 If we identify an obvious error in the price or description of the products at any point

before we accept your order, we may correct the error and notify you. If the correct price

is higher than the price shown at checkout, or the description differs in any material way,

we will ask whether you wish to continue with the order. For online orders, if the pricing

or description error is obvious, unmistakeable, or reasonably identifiable as an error, we

may instead decline to accept the order and refund you in full. In these circumstances no

contract will be formed. This online error-correction mechanism applies even where the

correction does not result in a “material change” to the products under these terms. If the

online listing contains an obvious error, we may cancel and refund at our discretion to

ensure that you are not charged for products at an incorrect or misleading price or

description.

7.4 You can pay for the products ordered from us by debit or credit card. You must pay for

any products during the order process, before we dispatch the products to you. Any

payment taken before acceptance is treated as a conditional payment only. If we do not

accept your order, we will refund you in full.

7.5 If your payment is declined, reversed, or cannot be authorised for any reason, we may

cancel your order or suspend delivery until full payment has cleared. We may also delay

dispatch of the products until we have completed any verification steps that we consider

reasonably necessary. If we cancel your order due to payment issues, we will notify you

as soon as reasonably possible. We will not be responsible for any delay or failure to

deliver the products where dispatch is held pending payment authorisation or completion

of verification processes.

7.6 For online purchases, you will not normally incur interest or late-payment charges

because payment is taken in advance as part of the checkout process. However, if any

additional sums become payable after the initial card payment - for example, charges

relating to storage, re-delivery, failed delivery, or return fees - those sums must be paid

in accordance with the invoice terms, and interest may be charged on overdue amounts

as set out below.

7.7 If you do not make any payment to us by the due date we may charge interest to you on

the overdue amount at the rate of 8% a year above the base lending rate of the bank of

England from time to time. This interest shall accrue on a daily basis from the due date

until the date of actual payment of the overdue amount, whether before or after

judgment. You must pay us interest together with any overdue amount.

7.8 If you think an invoice is wrong, please contact us promptly to let us know. You will not

have to pay any interest until the dispute is resolved. Once the dispute is resolved we

will charge you interest on correctly invoiced sums from the original due date.

8. Providing the products

8.1 Our delivery obligations apply only once your order has been accepted and a contract has

been formed.

8.2 The costs of delivery will be provided to you as part of the order process.

8.3 During the order process we will let you know when we will provide the products to you.

We will deliver the products to you as soon as reasonably possible and in any event

within 30 days after the day on which we accept your order.

8.4 Delivery times and dates are estimates only and are not guaranteed. Time of delivery is

not of the essence in relation to our obligations. We will not be liable for any delay in

delivery that is outside our reasonable control, and any such delay will not give you the

right to cancel the contract unless the delay is substantial or you otherwise have a legal

right to do so.

8.5 If our supply of the products is delayed by an event outside our control then we will

contact you as soon as possible to let you know and we will take steps to minimise the

effect of the delay. Provided we do this we will not be liable for delays caused by the

event, but if there is a risk of substantial delay you may contact us to end the contract

and receive a refund for any products you have paid for but not received.

8.6 If you have asked to collect the products from our premises, we will advise you of a

collection time slot. If you do not collect the products within that time period, we may

charge you reasonable storage costs and/or administration fees. If you do not collect the

products within 14 days after we begin charging storage fees, we may, at our discretion:

(a) return the products to stock and cancel your order;

(b) refund you the price you paid, less any reasonable costs we have incurred

(including storage, administration, and any reduction in the value of the

products); or

8.7 If no one is available at your address to take delivery and the products cannot be posted

through your letterbox, we or our third party couriers will either:

(a) leave a note or send an email informing you how to rearrange delivery or

collection of the products from a delivery depot;

(b) deliver the products to a neighbour; or

8.8 If you ask us or our courier to deliver the products to a neighbour, leave them in a safe

place, or otherwise provide delivery instructions, delivery will be treated as completed

when the products are delivered in accordance with those instructions. From that point,

the products will be your responsibility.

8.9 We are not responsible for any loss, damage, deterioration or reduction in quality of the

products that occurs after delivery, including any damage caused by your improper

storage, handling, or failure to follow any instructions or guidance we provide.

8.10 If you do not collect the products from us as arranged or if, after a failed delivery to you,

you do not re-arrange delivery or collect them from a delivery depot, we will contact you

for further instructions and may charge you for storage costs and any further delivery

costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange

delivery or collection we may end the contract and clause 11.1 will apply.

8.11 We will not be responsible for delivering the products late or failing to deliver the

products if this is caused by you providing an incorrect or incomplete delivery address or

other required information. If the products are delivered to an incorrect address due to

information you provided, delivery will be treated as completed and we will not be liable

for any resulting loss.

8.12 The products will be your responsibility from the time we deliver the products to the

address you provided to us or you collect the products from us.

8.13 You own the products once we have received payment in full.

8.14 We may need certain information from you so that we can supply the products to you, for

example, your full name, address and a telephone number. We will collect this

information as part of the ordering process. If you do not give us this information when

requested, or if you give us incomplete or incorrect information, we may either end the

contract (and clause 11.1 will apply) or make an additional charge of a reasonable sum

to compensate us for any extra work that is required as a result. We will not be

responsible for supplying the products late or not supplying any part of them if this is

caused by you not giving us the information we need within a reasonable time of us

asking for it.

9. International delivery

9.1 We do offer international delivery. Please contact us in accordance with paragraph 2.2

for a shipping quote.

9.2 The products ordered from our website only comply with UK laws, regulations or

standards, unless stated otherwise on our website. It is your responsibility to check the

products you order comply with any relevant country specific standards.

9.3 If you order products from our website for international delivery, your order may be

subject to import duties and taxes which are applied when the delivery reaches that

destination. Please note that we have no control over these charges and we cannot

predict their amount.

9.4 You will be responsible for payment of any such import duties and taxes. Please contact

your local customs office for further information before placing your order.

9.5 You must comply with all applicable laws and regulations of the country for which the

products are destined. We will not be liable or responsible if you break any such law.

10. Your rights to end the contract

10.1 Your rights when you end the contract will depend on whether there is anything wrong

with the products, how we are performing and when you decide to end the contract:

(a) If the products you have bought are faulty or misdescribed you may have a legal

right to end the contract (or to get the products replaced or to get some or all of

your money back), see clause 12;

(b) If you want to end the contract because of something we have done or have told

you we are going to do, see clause 9.2;

may be able to get a refund if you are within the cooling-off period, but this may

be subject to deductions and you will have to pay the costs of return of any

products;

10.2 If you are ending a contract for a reason set out at (a) to (d) below, the contract will end

immediately and we will refund you in full for any products which have not been provided

and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the products or these terms

which you do not agree to;

(b) we have told you about an error in the price or description of the products you

have ordered and you do not wish to proceed;

of events outside our control; or

(d) you have a legal right to end the contract because of something we have done

wrong (including because we have delivered late.

10.3 How long you have to exercise the right to change your mind (Consumer Contracts

Regulations 2013) depends on how the products were delivered.

(a) For products purchased online or off-premises you have a legal right to change

your mind within 14 days and receive a refund. Where you exercise this right

you are responsible for the costs for returning the products to us; and

(b) Where the products are into several deliveries over different days, you have

until 14 days after the day you (or someone you nominate) receives the last

delivery to change your mind about the products.

10.4 You do not have a right to change your mind in respect of:

(a) products sealed for health protection or hygiene purposes, once these have

been unsealed after you receive them; and

(b) any products which become mixed inseparably with other items after their

delivery.

10.5 Even if we are not at fault and you do not have a right to change your mind (see clause

9.1), you can still end the contract before it is completed, but you may have to pay us

compensation. A contract for products is completed when the products are delivered and

paid for. If you want to end a contract before it is completed where we are not at fault

and you have not changed your mind, just contact us to let us know. The contract will

end immediately and we will refund any sums paid by you for products not provided, but

we may deduct from that refund (or, if you have not made an advance payment, charge

you) reasonable compensation for the net costs we will incur as a result of you ending

the contract.

11. How to end the contract with us (including if you have changed your mind)

11.1 To end the contract with us, please call us on 01275 870840, write to us at

sales@grahamtyson.com or complete the “Contact us” form on our website.

11.2 If you end the contract for any reason after products have been dispatched to you or you

have received them, you must return them to us. You must post the products back to us

or (if they are not suitable for posting) allow us to collect them from you. Please call

customer services for a return label or to arrange collection. If you are exercising your

right to change your mind you must send off the products within 14 days of telling us you

wish to end the contract.

11.3 We will pay the costs of return:

(a) if the products are faulty or misdescribed; or

(b) if you are ending the contract because we have told you of an upcoming change

to the products or these terms, an error in pricing or description, a delay in

delivery due to events outside our control or because you have a legal right to

do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your

mind) you must pay the costs of return.

11.4 If you are responsible for the costs of return and we are collecting or a third party courier

is collecting the products from you, we will charge you the direct cost to us of collection.

11.5 We will refund you the price you paid for the products including delivery costs, by the

method you used for payment. However, we may make deductions from the price, as

described below.

11.6 If you are exercising your right to change your mind:

(a) we may reduce your refund of the price (excluding delivery costs) to reflect any

reduction in the value of the products, if this has been caused by your handling

or use of them in such a way which would not be permitted in a shop (i.e. the

products have been used and are not in a saleable condition to another

customer). If we refund you the price paid before we are able to inspect the

products and later discover you have handled them in an unacceptable way,

you must pay us an appropriate amount at determined by us; and

(b) the maximum refund for delivery costs will be the costs of delivery by the least

expensive delivery method we offer. For example, if we offer delivery of a

products within 3-5 days at one cost but you choose to have the products

delivered within 24 hours at a higher cost, then we will only refund what you

would have paid for the cheaper delivery option.

11.7 We will pay any refunds due to you as soon as possible. If you are exercising your right

to change your mind your refund will be made within 28 days from the day on which we

receive the returned products.

12. Our rights to end the contract

12.1 We may end the contract for a products at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make

payment within 14 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with

information that is necessary for us to provide the products;

collect them from us; or

(d) we decide to stop providing the products after your order has been accepted.

12.2 If we end the contract in the situations set out in clause 12.1 we will refund any money

you have paid in advance for products we have not provided but we may deduct or

charge you reasonable compensation for the net costs we will incur as a result of your

breaking the contract.

13. If there is a problem with the product

13.1 If you have any questions or complaints about the products, please contact us using the

details provided in clause 11.1.

13.2 If you wish to exercise your legal rights to reject products you must either post them

back to us or (if they are not suitable for posting) allow us to collect them from you in

accordance with clause 11.2 to clause 11.5.

14. Our responsibility for loss or damage suffered by you

14.1 If we fail to comply with these terms, we are only responsible for loss or damage you

suffer that is foreseeable as a result of our breaking this contract or our failing to use

reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will

happen or if, at the time the contract was made, both of us knew it might happen, for

example, if you discussed it with us during the sales process. To confirm, we are not

responsible for any loss or damage that is not foreseeable.

14.2 This includes liability for death or personal injury caused by our negligence or the

negligence of our employees, agents or subcontractors; for fraud or fraudulent

misrepresentation; for breach of your legal rights in relation to the products including the

right to receive products which are: as described and match information we provided to

you; of satisfactory quality; fit for any particular purpose made known to us; supplied with

reasonable skill and care; and for defective products under the Consumer Protection Act

1987.

14.3 We are also not responsible for:

(a) any loss, damage or deterioration arising from your misuse of the products,

your failure to follow our instructions or guidance, or your failure to use or store

the products safely and appropriately after delivery; or

(b) any loss or damage resulting from the products being incompatible with your

equipment, systems or other items, unless we have expressly confirmed in

writing that the products are compatible.

15. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

16. Other important terms

16.1 We may transfer our rights and obligations under these terms to another organisation.

16.2 You may only transfer your rights or your obligations under these terms to another

person if we agree to this in writing.

16.3 This contract is between you and us. No other person shall have any rights to enforce

any of its terms.

16.4 Each of the paragraphs of these terms operates separately. If any court or relevant

authority decides that any of them are unlawful, the remaining paragraphs will remain in

full force and effect.

16.5 If we do not insist immediately that you do anything you are required to do under these

terms, or if we delay in taking steps against you in respect of your breaking this contract,

that will not mean that you do not have to do those things and it will not prevent us taking

steps against you at a later date. For example, if you miss a payment and we do not

chase you but we continue to provide the products, we can still require you to make the

payment at a later date.

16.6 These terms are governed by English law and you can bring legal proceedings in

respect of the products in the English courts. If you live in Scotland you can bring legal

proceedings in respect of the products in either the Scottish or the English courts. If you

live in Northern Ireland you can bring legal proceedings in respect of the products in

either the Northern Irish or the English courts.